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Helplines & online resources

A summary 

 Emergency assistance

Triple zero – (000) If you feel that immediate help is needed, call 000 or go to your nearest hospital Emergency Department.


Suicide Call Back Service

Provides 24 hour crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide.

1300 659 467


Lifeline Australia 13 11 14

24-hour crisis and suicide prevention support.

CATT - Crisis Assessment and Treatment Team

A CATT responds to urgent requests to help people in mental health crisis 24 hours a day, 7 days a week. A CATT is a group of people who work together and includes mental health professionals such as psychiatric nurses, social workers, psychiatrists and psychologists, they are based in major hospitals.

 To find your local CATT team, ring your closest major public hospital or go here for mental health services in your area, or call NURSE-ON-CALL on 1300 60 60 24

Family Violence


Information, counselling and support service for people impacted by sexual assault, domestic or family violence and abuse.

Pregnancy options counselling

1800 My Options

1800 696 784

Information about contraception, pregnancy options,  abortion and sexual health services in Victoria.



1300 655 156

Making decisions about pregnancy

Provides free telephone support counselling and other services for women, their partners and their families when they are experiencing distress, hardship or have questions relating to pregnancy, including making decisions around keeping a child, abortion or adoption.

Pregnancy and parenting resources


Pregnancy Birth Baby

Information and support for expecting parents, and parents of children aged up to five years old. 


Raising Children Network

Information and videos on all aspects of pregnancy & parenting.


Better Health Channel

Fact sheets on health and medical information


Royal Women's Hospital

Health information on women's health topics, including pregnancy & childbirth


Medicines Information Service - Royal Women's Hospital  (Medicines in pregnancy and breastfeeding)

Information to healthcare providers and the general public by phone and email.


Royal Children's Hospital

A wealth of information about Kids Health.


Red Nose

Information on safe sleeping, safe pregnancy and grief/loss support.


Australian Breastfeeding Association 1800 686 268

A 24-hour breastfeeding help line that provides mother to mother breastfeeding support. Website has lots of useful breastfeeding information.

Maternal and Child Health Line 13 22 29

A 24-hour telephone service offering information for families of children aged from birth to school age



Grief and loss from miscarriage, stillbirth and death in infancy



Miscarriage, stillbirth and newborn death support


The Pink Elephants Support Network

Support for women experiencing miscarriage and pregnancy loss.


Red Nose

Information on safe sleeping, safe pregnancy and grief/loss support for parents and families

Bears of Hope

Support for families who experience loss of their baby - pregnancy and infant loss

Birth trauma

Australasian Birth Trauma Association

A national charity committed to reducing the incidence and impact of birth-related trauma whilst supporting affected women, families and health professionals.


Perinatal mental health support

PANDA: National Perinatal Anxiety and Depression helpline 1300 726 306

Support and information on managing anxiety and depression before and after a baby is born.



6 online sessions designed to help women recover from postnatal depression


This Way Up – Pregnancy & Postnatal mental health programs

Baby Steps course – a free online program that aims to enhance the wellbeing of new mums and dads


Mind Mum App

Designed to assist expectant and new mothers with the emotional challenges that this time of life often brings

Beyondblue 1300 22 4636

24 hour information and support to achieve best possible mental health.

Men’s Line 1300 726 306

24-hour professional telephone support, online support and information for men.



Counselling & relationships

Relationships Australia

Relationship support services for individuals, families and communities

1300 364 277

Men’s Line 1300 726 306

24-hour professional telephone support, online support and information for men.

Immunisation resources

Sharing Knowledge About Immunisation (SKAI)

Evidence-based information for patients about the vaccines recommended for Australians, and the diseases they can prevent. This website answers all your questions, especially if you are not sure about vaccination for you or your child.

Royal Children's Hospital Immunisation Service

Melbourne Vaccination Education Centre (MVEC)- Immunisation information hub for medical professionals and the general public

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